Shipping policy
Shipping & Pre-Order Policy
Effective date: July 20, 2026
Thank you for shopping with YYwings. Please read this policy before placing an order or reserving a pre-order item.
1. Order Processing
Paid in-stock orders are normally processed and dispatched within 3 business days.
Processing may take longer during holidays, product launches, high-volume periods, or when additional order verification is required. We will contact you if a significant delay is expected.
2. Shipping Rates and Parcel Arrangements
Shipping costs are calculated automatically at checkout based on the total weight of your order and the delivery destination.
When multiple items are purchased in one order, shipping is combined whenever possible. Combined shipping is generally more economical than placing separate orders for individual items.
To better protect models during transit, orders containing multiple items may be packed and shipped in separate parcels. If your order is shipped in more than one parcel, each parcel will have its own tracking number. All available tracking numbers will be included in the shipping confirmation.
3. Delivery Methods and Estimated Transit Time
Orders are shipped via trackable international services, mainly through Postal Services or 4PX International Express, with both standard air freight and express air freight options available.
Delivery times vary depending on destination, customs clearance, and local carriers. Most international orders are expected to arrive within 7–15 business days after dispatch; however, this is only an estimate and not a guaranteed delivery time.
Starting September 26, 2026, economy sea shipping will no longer be available to certain countries, due to transit times of up to one month and a higher risk of loss or damage. To better protect fragile aircraft models, we use services such as Postal Services and 4PX for these destinations. Available shipping options are shown at checkout.
Once your order has been dispatched, we will send a shipping confirmation email with tracking information. Please provide a valid email address at checkout to receive shipping and order updates.
4. Customs Duties, Import Taxes, and Fees
| Destination | Included or Covered by YYwings | Customer May Need to Pay |
| United States | Import duty included in shipping charge | Import taxes, customs-clearance fees, and customs-processing fees are not included and must be paid by the customer if assessed. |
|
European Union — declared value of €150 or less |
Approximately €3 import duty included | Import VAT, customs-clearance fees, and customs-processing fees are not included and must be paid by the customer if assessed. |
| European Union — declared value above €150 |
Not included — |
Import VAT, customs-clearance fees, and customs-processing fees are not included. The customer is responsible for these charges if assessed. |
| Other Countries |
Not included — Orders are generally shipped under Delivered at Place (DAP) terms. The customer is responsible for applicable import duties. |
The customer is responsible for applicable VAT/GST, customs-clearance fees, and customs-processing fees. |
Any additional charges assessed by customs authorities or carriers may need to be paid before the parcel is released or delivered. These charges are separate from the shipping fee paid at checkout unless expressly stated as included above.
5. Customs Delays and Undeliverable Parcels
Customs inspections, local regulations, weather, carrier delays, and other circumstances outside our reasonable control may affect delivery times.
If a customer refuses to pay required import charges, provides an incorrect address, or fails to collect a parcel, the shipment may be returned or abandoned by the carrier. Any return shipping costs, storage fees, carrier charges, or other costs incurred may be deducted from any eligible refund.
6. Pre-Order Items
Pre-order items require full payment at checkout and will be dispatched once stock arrives and your order is ready for shipment.
Estimated release and dispatch dates may change due to manufacturer or logistics delays. We will notify you of significant delays.
If you cancel before the item becomes available and ready for dispatch, we will refund the full amount paid without a cancellation fee.
If you cancel after the item becomes available and ready for dispatch, but before shipment, a cancellation fee of 5% of the pre-ordered item’s purchase price will apply. The remaining 95% of the item’s purchase price, together with any shipping charges paid for the cancelled item, will be refunded.
After shipment, our Return & Refund Policy applies. This cancellation policy does not limit any mandatory consumer rights applicable in your country or region.
All approved returns must be sent to China at the following address:
Recipient: YYwings After-Sales Team
After-sales return address：3rd Floor, No. 27 Xinlong Road, Xintang, Dakang, Longgang District, Shenzhen, Guangdong Province, China
The recipient’s telephone number will be provided by email with the return authorization, before you ship the parcel.
Customers returning non-defective items are responsible for international return shipping costs to China. For defective items, please contact us to confirm the return arrangements and responsibility for shipping costs before shipping.
7. Upcoming Items
This category includes models announced by manufacturers that do not yet have an estimated release date.
Release dates, prices, specifications, and availability may change. Unless a product page specifically states that it is available for pre-order, an “Upcoming” listing does not mean that the item is available to purchase or reserved for any customer.
8. Delayed Dispatch Requests
If you would like us to delay dispatch because you will be away or unavailable to receive the order, please contact us before the order is shipped. Where possible, we can hold a paid order for a reasonable period at no additional charge.
9. Order Cancellation Requests
To request an order cancellation, please email info@yywings.com with your order number and the reason for cancellation. Cancellation requests are handled according to this policy, our Return & Refund Policy, and the current status of the order.
10. Contact Us
For shipping, pre-order, or order-related questions, please contact: