Refund policy
We want you to enjoy your YYwings die-cast aircraft model. Please read this policy before placing an order.
1. Damaged or Defective Items
Please inspect your order as soon as you receive it. If your item has a material manufacturing defect, contact us within 7 calendar days of receiving the item at info@yywings.com.
To help us assess the issue, please include:
- Your order number
- A brief description of the problem
- Clear photos or video of the item, packaging, and shipping carton where relevant
Minor cosmetic variations or small, inconspicuous imperfections that are not readily visible in normal display conditions are not considered manufacturing defects.
For eligible defects, we may offer a partial refund, replacement (when available), or a return for a refund, depending on the nature of the issue. Any approved return must be sent back in its original packaging and in the same condition in which it was received.
2. Returns for Non-Defective Items
If you change your mind or no longer wish to keep an item that is free from defects, please email info@yywings.com within 7 calendar days of delivery to request a return authorization.
Your request must include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Returns must be approved before they are sent. Customers are responsible for return shipping costs for non-defective items. Returned items must be unused, complete, securely packed in their original packaging, and in resalable condition.
After we receive and inspect the approved return, we will refund the purchase price of the returned model. Original shipping charges are non-refundable.
3. Pre-Order Items
Pre-order items require full payment at checkout and will be dispatched once stock arrives and your order is ready for shipment.
Estimated release and dispatch dates may change due to manufacturer or logistics delays. We will notify you of significant delays.
If you cancel before the item becomes available and ready for dispatch, we will refund the full amount paid without a cancellation fee.
If you cancel after the item becomes available and ready for dispatch, but before shipment, a cancellation fee of 5% of the pre-ordered item’s purchase price will apply. The remaining 95% of the item’s purchase price, together with any shipping charges paid for the cancelled item, will be refunded.
After shipment, our Return & Refund Policy applies. This cancellation policy does not limit any mandatory consumer rights applicable in your country or region.
All approved returns must be sent to China at the following address:
Recipient: YYwings After-Sales Team
After-sales return address：3rd Floor, No. 27 Xinlong Road, Xintang, Dakang, Longgang District, Shenzhen, Guangdong Province, China
The recipient’s telephone number will be provided by email with the return authorization, before you ship the parcel.
Customers returning non-defective items are responsible for international return shipping costs to China. For items confirmed by YYwings to be defective or damaged upon arrival, YYwings will cover the return shipping costs. Please contact info@yywings.com for return authorization and shipping instructions before sending the item back.
4. Late or Exceptional Returns
Returns requested after the 7-day return period are not normally accepted. If we approve an exception at our discretion, a 20% restocking fee may be deducted from the refund.
5. Refund Timing and Method
We will inspect your returned item and, if the return is approved, issue your refund to the original payment method within 5 business days of receiving the returned item.
Your bank or payment provider may require additional time for the refund to appear in your account.
6. Your Statutory Rights
This policy does not limit any mandatory consumer rights that apply in your country or region. Where local law provides a longer return, withdrawal, repair, replacement, or refund right, those legal rights will apply.
Contact Us
For return requests or questions, please contact:
Email: info@yywings.com